Overview
Welcome to TravOps AI. These Terms & Conditions ("Terms") govern your use of the website https://travopsai.com (the "Website") and the TravOps AI platform — an AI-powered ERP for travel agencies, tour operators, Umrah companies, OTAs, and corporate travel businesses (the "Service"), operated by [Registered legal entity name] ("TravOps AI", "we", "us", "our").
By accessing the Website or using the Service, you agree to these Terms. If you are using the Service on behalf of a company or organization, you confirm that you are authorized to bind that organization, and "you" refers to that organization.
If you do not agree to these Terms, do not use the Website or Service.
1. The Service
TravOps AI provides business software that unifies bookings, CRM, quotations, GDS/PNR parsing, travel operations, group and Umrah management, tours, accounting, expenses, HR & payroll, insurance, email marketing, and multi-branch administration in one system.
The Service is intended for business use only and is not designed for consumers or personal use.
2. Fees
The Service is currently provided free of charge. We reserve the right to introduce paid plans, features, or usage limits in the future. If we do, we will give you reasonable advance notice, and continued use of paid features will require your acceptance of the applicable pricing terms. You will never be charged without your express agreement.
3. Accounts and Access
- Access to the Service is provisioned following a demo and onboarding process.
- You are responsible for maintaining the confidentiality of login credentials and for all activity under your accounts.
- You must provide accurate information and keep it up to date.
- You must notify us promptly at support@travops.ai of any unauthorized access or security breach.
- We may suspend accounts that pose a security risk or violate these Terms.
4. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
- Reverse engineer, decompile, copy, resell, sublicense, or create derivative works of the Service;
- Attempt to gain unauthorized access to the Service, other customers' data, or our systems;
- Upload malicious code, or interfere with the integrity or performance of the Service;
- Use automated means to scrape or extract data from the Service other than through features we provide;
- Use the Service to send spam or unlawful marketing communications;
- Misrepresent your identity or affiliation.
We may suspend or terminate access for breach of this section.
5. Your Data
You own your data. All business data you or your users enter into the Service — including customer records, bookings, PNRs, invoices, accounts, and employee data ("Customer Data") — remains yours. You can export or audit your records at any time.
You grant us a limited license to host, process, and display Customer Data solely to provide, secure, and improve the Service. We handle personal data within Customer Data as a processor on your instructions, as described in our Privacy Policy.
You are responsible for: (a) the accuracy and legality of Customer Data; (b) having the necessary rights and consents to enter it into the Service (including your own customers' and employees' data); and (c) your compliance with data protection laws applicable to your business.
6. AI Features
The Service includes AI-assisted features such as lead scoring, quotation drafting, PNR parsing, and automated alerts. These features assist your team by drafting, scoring, and flagging — they do not change your prices, send communications, or take actions without your team's review and approval.
AI outputs may contain errors. You are responsible for reviewing AI-generated content (including parsed PNR data, quotations, and financial postings) before relying on it or sending it to your customers. We are not liable for business decisions made in reliance on AI outputs.
7. Intellectual Property
The Service, Website, and all related software, designs, logos, and content (excluding Customer Data) are owned by TravOps AI or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business operations during your use of the Service. No other rights are granted.
If you send us feedback or suggestions, we may use them without restriction or compensation.
8. Third-Party Services
The Service may interoperate with third-party systems such as GDS providers, email services, and payment or communication tools. We are not responsible for third-party services, their availability, or their terms. Your use of them is governed by their own agreements.
9. Availability and Support
We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, update, or discontinue features at any time. Where reasonably possible, we will give notice of material changes or planned downtime. Support is available at support@travops.ai.
10. Disclaimer of Warranties
The Website and Service are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements or that outputs (including AI outputs and accounting entries) will be error-free. You are responsible for verifying financial, tax, and regulatory compliance of records maintained in the Service.
11. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising from or related to your use of (or inability to use) the Website or Service.
- Because the Service is currently free, our total aggregate liability for all claims arising out of these Terms or the Service shall not exceed PKR 100,000 or, if you later pay for the Service, the amounts you paid to us in the 12 months preceding the claim, whichever is greater.
Nothing in these Terms excludes liability that cannot be excluded under applicable law (such as liability for fraud or willful misconduct).
12. Indemnity
You agree to indemnify and hold harmless TravOps AI and its officers, employees, and agents from claims, damages, and expenses (including reasonable legal fees) arising from: (a) your Customer Data; (b) your breach of these Terms; or (c) your violation of applicable law or third-party rights.
13. Term, Suspension, and Termination
- These Terms apply from your first use of the Website or Service.
- You may stop using the Service at any time and request account closure.
- We may suspend or terminate access with notice for breach of these Terms, security risks, legal requirements, or discontinuation of the Service.
- Upon termination, you may export your Customer Data within a reasonable wind-down period, after which we will delete it in accordance with our Privacy Policy. Sections 5, 7, 10–12, 14, and 15 survive termination.
14. Governing Law and Disputes
These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict-of-law rules. The courts of Lahore, Pakistan shall have exclusive jurisdiction over disputes arising from these Terms, except that either party may seek injunctive relief in any competent court. Nothing in this section deprives you of mandatory consumer or data protection rights available under the laws of your place of residence.
15. General
- Changes to Terms: We may update these Terms from time to time. The "Last updated" date reflects the latest version. Material changes will be notified on the Website or by email; continued use after changes take effect constitutes acceptance.
- Entire Agreement: These Terms, together with the Privacy Policy and Cookie Policy, form the entire agreement between you and us regarding the Service, unless you have signed a separate written agreement with us, which prevails in case of conflict.
- Severability: If any provision is found unenforceable, the remainder stays in effect.
- No Waiver: Failure to enforce a provision is not a waiver of it.
- Assignment: You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- Force Majeure: Neither party is liable for delays caused by events beyond its reasonable control.